Rujukan Laman

Privacy Policy for Your Account

This Privacy Policy explains what we collect when you open an account, use Touch 'n Go, GrabPay, Boost dan FPX, or contact us for help.

Account dataCookiesPayment recordsMalaysia law

Explore Lobby Read FAQ

How Local Law Shapes This Policy

jbet66 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to details linked to your account, your device, and the actions you take on our pages. If you reach us from Johor Bahru or elsewhere in Malaysia, the same core rules apply where local law permits access, but some handling can change when

1
a payment network, fraud check, or recordkeeping duty asks for extra verification. We may store login time, IP address, browser type, cookie data, Touch 'n Go, GrabPay, Boost dan FPX references, and the message trail tied to a request. We use those records to confirm identity,
2
settle disputes, stop misuse, and answer account changes. When a record no longer serves a clear legal or service purpose, we reduce access or remove it in line with the limits that apply to us.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST CHANNELS

Ways To Reach Us About Data

If you want a copy of your records, a correction, or a question answered about this Privacy Policy, send the request through the channels below.

HOW WE KEEP

What We Keep, Use, And Remove

We handle privacy requests with a plain process: collect only what is needed, limit access to staff who need the file, and keep a record only for a stated reason.

Data handling

We collect account details, contact details, device signals, and transaction references only for the task in front of us. That means verification, service replies, fraud checks, and records that let us trace a request later.

Cookies and sessions

Session cookies help us keep you signed in, remember language settings, and spot unusual access. They do not carry more than the file needs, and you can clear them through your browser when you choose.

Account security

We protect accounts with password checks, login monitoring, and device review when something looks out of place. If we see a risk, we may ask for extra proof before we let the account action continue.

Retention periods

We keep records for the time needed to run the account, settle a query, or meet a legal duty. After that, we reduce access, archive them, or remove them when the record is no longer needed.

Contact route

For a privacy question or correction request, contact us through the email or in-account message path and state what record you want checked. The clearer your note, the faster we can match the right file.

Your changes

You can ask to see what we hold, point out a wrong detail, or ask for removal where local law allows. We may need extra proof first so we do not change the wrong account.

Privacy Questions You May Ask

These answers stay focused on privacy only, so you can see what we collect, why we keep it, and how to ask for a change. If a request touches your account record, we may ask for the email linked to that file or another check that proves the request comes from you. When local law permits, we will share what we can and explain any part we must keep.

We collect the details needed to open and secure your account, answer requests, and handle payments, such as contact data, login history, device signals, and transaction references. We avoid collecting anything that does not serve a clear purpose.

Cookies and logs help us keep sessions stable, remember your settings, and spot unusual access. They also let us trace errors or disputed actions without asking you to repeat the same facts each time.

Only the staff and service partners who need the record to do the job may see it, and then only for the task at hand. They must handle it under limits that match our instructions and the law.

We keep records for the time needed to run the account, settle a query, or meet a legal duty. After that, we reduce access, archive them, or remove them when the record is no longer needed.

Yes. Send a request through our contact path with the email tied to the account and the change you want. We may ask for extra proof before we release a copy or edit the file.

You can ask, and we will check whether the record can be removed or must stay for legal or security reasons. Where removal is allowed, we act on it after we verify the request.

Use the email or in-account message path listed above. Tell us whether you want a copy, a correction, or a question answered, and we will direct the request to the right team.

Privacy Policy for Your Account

Ways To Reach Us About Data

What We Keep, Use, And Remove

Data handling

Cookies and sessions

Account security

Retention periods

Contact route

Your changes

Privacy Questions You May Ask

01 What data do you collect from me?

02 Why do you use cookies and logs?

03 Do you share my data with others?

04 How long do you keep my records?

05 Can I ask for a copy or correction?

06 Can I ask for deletion?

07 Who should I contact about this policy?

Related Pages